Refund policy

30-night trial

If you don't love your Looth pillowcase, contact us through our contact page within 30 days of delivery and we'll refund the price of the pillowcase, even if you've slept on it and washed it.

We may ask you to send it back before we refund. If we do, we'll give you the return address, and return postage is at your cost. We process approved refunds within 5 business days; your bank may take a few more days to show it.

Faulty, damaged or not as described

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

If your pillowcase arrives faulty, damaged or wrong, or isn't as described, contact us with your order number and a photo. We'll refund or replace it and cover any return postage. These rights apply on top of the 30-night trial and don't end after 30 days.

How to ask for a refund

Contact us through our contact page with your order number and the reason. We aim to reply within 2 business days.